Refund Policy
Information about how refund requests for donations and payments made to Khidmat Foundation Educational & Charitable Trust and Jamia Ayesha Siddiqua Lil Banaat are reviewed and processed.
Effective Date: 12 August 2026 · Last Updated: 12 August 2026
Welcome to Khidmat Foundation Educational & Charitable Trust (“Trust”, “we”, “our”, or “us”). We sincerely appreciate your generosity and support for our educational and charitable activities.
This Refund Policy explains the circumstances under which refunds may be considered for donations or payments made through jamiaayeshasiddiqualilbanaat.com.
Please read this policy carefully before making any payment or donation.
1. General Policy
Donations made to Khidmat Foundation Educational & Charitable Trust are voluntary contributions intended to support our educational, charitable, religious, social welfare, and community development activities.
As charitable donations are generally used to fund ongoing projects and services, all donations are normally considered final and non-refundable.
However, we understand that genuine mistakes may occur. Therefore, refund requests may be reviewed in limited circumstances described in this policy.
2. Eligible Refund Requests
A refund request may be considered in the following situations:
• A duplicate payment was made by mistake.
• An incorrect donation amount was entered due to an accidental error.
• A technical issue resulted in multiple successful transactions.
• The donor was charged more than once for the same donation.
• A payment was completed due to a system or payment gateway error.
All refund requests are subject to verification by the Trust. Submitting a refund request does not automatically guarantee approval.
3. Non-Refundable Donations
Refunds will generally not be provided in the following situations:
• The donation was made voluntarily.
• The donor changes their mind after making the donation.
• The donor no longer wishes to support the Trust.
• Incorrect information was provided by the donor.
• The donation has already been allocated or used for charitable purposes.
• The refund request does not meet the conditions stated in this policy.
The Trust reserves the right to decline refund requests that do not satisfy the eligibility criteria.
4. Donation Verification
To protect donors and prevent fraud, we may request reasonable information before processing any refund request. This may include:
• Donor Name
• Registered Email Address
• Mobile Number
• Transaction ID
• Payment Reference Number
• Donation Date and Donation Amount
• Reason for the Refund Request
• Proof of Payment (if required)
Providing accurate information will help us review your request more efficiently.
5. Refund Request Process
If you believe that you are eligible for a refund, please contact us as soon as possible.
You may submit your request through email, our contact form, our official phone number, or WhatsApp (where applicable).
Please include all relevant transaction details to help us verify your request. Incomplete requests may require additional verification before they can be processed.
6. Time Limit for Refund Requests
Refund requests should normally be submitted within 7 days from the date of the transaction.
Requests received after this period may not be eligible for review unless exceptional circumstances exist.
The Trust reserves the right to determine whether a delayed request can reasonably be considered.
7. Refund Approval
Each refund request is reviewed individually. Approval depends on factors such as:
• Transaction verification.
• Payment gateway confirmation.
• Nature of the request.
• Applicable laws.
• Internal review by the Trust.
The decision of the Trust regarding refund eligibility shall be final, subject to applicable law.
8. Refund Processing Time
If a refund is approved, we will initiate the refund through the original payment method whenever reasonably possible.
Actual processing time may vary depending on payment gateway procedures, banking systems, the card issuer, the UPI provider, bank holidays, and technical processing time.
The Trust cannot guarantee the exact time required for the refunded amount to appear in your account once the refund has been initiated.
9. Payment Gateway Charges
In some cases, payment gateway charges, bank charges, taxes, or other transaction fees deducted by financial institutions or payment service providers may not be refundable.
Any refund, where approved, will be processed in accordance with the applicable policies of the payment gateway and banking partners.
10. Failed or Pending Transactions
If your payment fails or remains pending but the amount has been debited from your account, please first check with your bank or payment service provider.
Many failed or pending transactions are automatically reversed by the payment gateway or your bank within their standard processing period.
If the issue is not resolved within a reasonable time, please contact us with your transaction details.
11. Fraud Prevention
To protect our donors and the Trust, we reserve the right to refuse any refund request that appears to involve:
• Fraudulent activity.
• Unauthorized use of payment methods.
• False information.
• Abuse of the refund process.
• Violation of applicable laws.
Where appropriate, suspicious transactions may be reported to the relevant authorities.
12. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in applicable laws, payment procedures, Trust operations, payment gateway requirements, or administrative practices.
The updated version will be published on this page with a revised Last Updated Date.
13. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:
Organization Name: Khidmat Foundation Educational & Charitable Trust
Website: jamiaayeshasiddiqualilbanaat.com
Email: info@jamiaayeshasiddiqua.in
Phone: +91 00000 00000
WhatsApp: +91 00000 00000
Registered Office Address:
Gairpur, Loam, Sadar Darbhanga, Bihar
Office Hours: Monday to Saturday, 9:00 AM to 5:00 PM
We will make reasonable efforts to review and respond to your request as soon as possible.
Thank You for Your Support
Thank you for supporting Khidmat Foundation Educational & Charitable Trust.
Your generosity helps us continue providing educational and charitable services to students and the community. We value your trust and remain committed to maintaining transparency, accountability, and responsible financial practices.